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What You Need to Know

Our Return Policies

Please note that we accept returns for store credit only only on full priced goods. Credit notes never expire . All Sale items are a Final Sale -no  exchanges or returns so please make sure you feel good about the purchase because it's not a deal if it doesn't fit !

In-Store Return Policy

  • Regular priced goods may be brought back for store credit or exchange within 12 days.
  • Our store credits never expire (hooray!)
  • Sale items are final sale.
  • No returns or exchanges on December 26th and 27th


US and International Customers

  • International shipping costs do not include any import taxes or customer fees. 
  • The customer is responsible for payment of any duties or taxes incurred.
  • International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. While this usually doesn’t happen, we regret if this causes any problems.
  • Please note that returns from international shipments do not include duties and customs brokerage. As a result all sales are final.

    Out-of-Province Web Orders

    • All return packages must be received within 21 days of the date your order was shipped from us.
    • Returns are processed within 5-7 business days of packaging receipt. You will receive a confirmation e-mail.
    • Returns may be made by mailing the package back to us or in person, in-store.
    • No returns or exchanges will be accepted on December 26 and 27.
    • Shipping is non-refundable.

    Non-Refundable Items

    • Returns received after 30 days of original order shipment date or 12 days of in-store purchase.
    • Vintage items
    • Pierced Ear-Rings 
    • Returns received in damaged or worn condition
    • Intimates including bathing suits, tights, socks, cosmetics
    • Sale items
    • Cosmetics including perfume
    • Shoes returned with postage stickers on the original shoebox. Please place the shoebox inside a larger packing box. 

    If you’ve read this far we hope it’s because you are thorough and not because your purchase didn’t work out!  We really appreciate your business.

    Thanks a bunch,

    The Out of the Blue Gang