Chai Candles

Hey folks -the bottom line-once we have your cash we keep it:) We do offer credit notes or exchange on all regular priced goods . Credit notes never expire.

Returns must be made within 12 days of purchase,unworn ,tags on . No returns Dec26 & 27th.

Items not eligible for return:

Sale items,vintage,cosmetics,pierced earrings,seasonal goods(ornaments ,holiday cards)

Web Orders-14 days from pick-up notice.

Shipping within Canada-21 days from delivery confirmation.

**Holiday Returns- Holiday purchases must be returned by Dec 10th for regular priced goods.

No returns Dec 26th & 27th.

Out of Country orders-we regret to say the customs duties and taxes process prevent us from accepting returns.

Thanks folks we appreciate your support and your hard earned money.

xoxoootbcrew

Local Delivery

Same-day delivery available Tuesday-Saturday for orders placed by 9am (Winnipeg area). Orders after 9am will be delivered the next business day.

Delivery is provided through Trexity. You'll receive a text or email with a tracking link when your order is out for delivery.

Please note: During peak seasons and holidays, we may need additional time to pack and ship your order..Please note we cannot deliver to business addresses. No deliveries on holidays.

8.99 flat rate winnipeg delivery fee

• Please leave any special instructions in the note section at check-out.

Pick-up -Generally fulfilled within 24 hours or sooner outside of peak season , boxing day etc . Please leave any special instructions in the notes section at check-out.
Ex - special gift message , prices removed etc.

Please wait for pick up notice before coming to shop

Shipping

We ship across Canada and internationally via Canada Post, UPS, and Purolator.

Orders typically ship within 1-2 business days (we pack weekly on Thursdays, more frequently during busy periods). You'll receive tracking information once your order ships.

Shipping rates are calculated at checkout based on your location and selected service level.

Holiday Shipping Deadlines:

• Dec 10: Standard shipping
• Dec 15: Expedited shipping