My Neighbor Totoro Journal

Hey folks -the bottom line-once we have your cash we keep it:) We do offer credit notes or exchange on all regular priced goods . Credit notes never expire.

Returns must be made within 12 days of purchase,unworn ,tags on . No returns Dec26 & 27th.

Items not eligible for return:

Sale items,vintage,cosmetics,pierced earrings,seasonal goods(ornaments ,holiday cards)

Web Orders-14 days from pick-up notice.

Shipping within Canada-21 days from delivery confirmation.

**Holiday Returns- Holiday purchases must be returned by Dec 10th for regular priced goods.

No returns Dec 26th & 27th.

Out of Country orders-we regret to say the customs duties and taxes process prevent us from accepting returns.

Thanks folks we appreciate your support and your hard earned money.

xoxoootbcrew

Local Delivery -Tuesday-Saturday
Orders received by 9am. will be delivered between 1-8 pm of the same day tues-saturday. .Please note we cannot deliver to business addresses. No deliveries on holidays. 8.00 flat rate delivery fee

• The driver will message you when delivery has begun and you can follow your delivery progress . You will receive a text or call when the driver has arrived - orders will be left on porch.
• Please leave any special instructions in the note section at check-out.

Pick-up -Generally fulfilled within 24 hours or sooner outside of peak season , boxing day etc . Please leave any special instructions in the notes section at check-out.
Ex - special gift message , prices removed etc.

Please wait for pick up notice before coming to shop

Shipping

At check-out,we'll provide you with an estimated delivery date based on your shipping method.Please note that ship days do not include week-ends or holidays.

Holiday shipping cut off :

Canada- December 15th.

U.S.A cut off -December 11th.